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Entreprises

Formulaire de renseignements

Martine Simonis
Chargée relations entreprises
T : 04 382 45 18 | Mail


Elisabeth D'Eleuterio
Coordinatrice
T : 04 382 44 46 | Mail



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> Formations  Informatique / Management Informatique / Méthodes

ITIL® Intermediate Release, Control and Validation

Type de formation :  | Participants : 10  | Durée : 4 jours

> Objectifs

Following completion of this unit, the candidate will know:

  • The importance of Service Management as a Practice concept and Service Transition Principals, Purpose and Objective
  • The importance of ITIL Release, Control and Validation while providing service
  • How all processes in ITIL Release, Control and Validation interact with other Service Lifecycle Processes
  • What are the processes, activities, methods and functions used in each of the ITIL Release, Control and Validation processes
  • How to use the ITIL Release, Control and Validation processes, activities and functions to achieve operational excellence
  • How to measure ITIL Release, Control and Validation
  • The importance of IT Security and its contributions to ITIL Release, Control and Validation
  • The technology and implementation considerations surrounding ITIL Release, Control and Validation
  • Challenges, Critical Success Factors and Risks associated to ITIL Release, Control and Validation

> Public

IT professionals, business managers and business process owners

> Prérequis

Candidates wishing to be trained and examined for this qualification must already hold the ITIL Foundation Certificate in IT Service Management (the V3 Foundation or V2 Foundation plus Bridge Certificate) which shall be presented as documentary evidence to gain admission. It is also strongly recommended that candidates:

  • Demonstrate familiarity with IT terminology and understand the context of Release, Control and Validation management in their own business environment
  • Have some experience of working in a service management capacity within a service provider environment, with responsibility relating to at least one of the following service management processes:
    • Change management,
    • Release management,
    • Configuration management,
    • Service evaluation and quality assurance,
    • Knowledge management, Service validation and testing.

It is strongly recommended that candidates read the ITIL Service Lifecycle core publications in advance of attending training for the certification, and in particular the Service Transition and Service Operation books.

> Programme

Candidates can expect to gain competencies in the following upon successful completion of the education and examination components related to this certification:

  • Service Management as a Practice
  • Processes across the Service Lifecycle pertaining to the capability of Release, Control and Validation management
  • Change management as a capability to realise successful service transition
  • Service validation and testing as a capability to assure the integrity and the quality of service transition
  • Service asset and configuration management as a capability to monitor the state of service transition
  • Knowledge management as part of enhancing the on-going management decision support and service delivery capability
  • Service request fulfilment and evaluation to assure meeting committed service level performance
  • Release Control and Validation process roles and responsibilities
  • Technology and Implementation Considerations
  • Challenges, Critical Success Factors and risks and specifically in the following key ITIL process and role areas:
    • Change management
    • Service release and deployment management
    • Service validation and testing
    • Service asset and configuration management
    • Knowledge management
    • request fulfilment
    • Service Evaluation

The exam is organized 2 weeks after the training. It is a multiple choice, scenario-based closed book examination needing 28/40 or (70%) to pass.



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